Privacy policy

● Authorised User means an individual end user who holds a registered account with Astakos Fish Market and is authorised by a Customer to access (including to view) or use the products or services that have been purchased by the Customer; 

● Customer means a person who orders products or services with Astakos Fish Market or uses the Astakos Fish Market Store; 

● Astakos Fish Market Store or Store means the online store located at store.standards.org.au. 

● Website means www.astakos.com.au

Astakos Fish Market is bound by the Privacy Act 1988 (Cth) (Privacy Act) as amended, including the Australian Privacy Principles (APPs). The APPs are designed to protect the confidentiality of information and the privacy of individuals by regulating the way personal information is collected, used, disclosed and managed. Personal information is, generally speaking, information or an opinion relating to an identified, or reasonably identifiable, individual, whether the information is true or not and whether the information is recorded in a material form or not. This policy explains the types of personal information that we may collect and hold, how that information is used and with whom the information is shared. It also sets out how you can contact us if you have any queries or concerns about our collection, use or disclosure of personal information, or if you believe we have not complied with this Privacy Policy or the Privacy Act. If you are also a committee member or you are otherwise participating in Standards Development including by submitting comments on project proposals or by way of the Public Comment process then the section ‘If you are a committee member or participating in Standards Development’ also applies to you.

Your consent 

By using this Website, Astakos Fish Market Store, Astakos Fish Market’s product, service, application and/or site that reference this Privacy Policy, or otherwise providing us directly, or through others, with your personal information, you agree with the terms of this Privacy Policy and consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy, the Privacy Act and other applicable privacy laws.

Why do we collect personal information?

We collect personal information for a number of purposes connected with our activities and operations, including to develop, provide and improve our products and services, for verification purposes, to understand and meet the needs and requests of individuals we engage with and to meet our legal obligations.

What personal information do we collect and how do we collect it? 

The type of personal information we collect may include contact information (eg name, email address, postal address, company information, and other profile information), login details, comments, preferences, feedback, device identifiers and user data (see Cookies, Analytics and Advertising). We collect personal information in a number of ways, including directly from you, and when you provide it to us or our agents, contractors or distributors. For example, we will collect your personal information if you:

● apply to become a committee member, 

● create an account with us, 

● purchase a product or service from us or via one of our distributors, 

● use our products or services, distribute or licence our products, 

● provide feedback to us, 

● submit an enquiry,

 ● respond to a promotion by submitting your details, 

● participate in a survey or competition, 

● apply for employment with us, 

● participate in our governance activities, 

● provide services to us, 

● use our Website or Store, or 

● otherwise engage with Astakos Fish Market). 
Personal information may be collected by way of:

  ● emails, 

  ● phone conversations (which may be recorded for quality control purposes in accordance with applicable laws), 

  ● forms filled out by individuals (including via online forms), 

  ● feedback,

  ● enquiries,

  ● support requests, 

  ● surveys, competitions, 

  ● online user-generated content, 

  ● market research,

   ● video conferencing, 

  ● face-to-face meetings and 

  ● interviews. 

If you are an Authorised User, we may also collect your personal information from your nominating Customer or employer. 

We may supplement the information we receive from you with information from third party sources such as our distributors, licensees and service providers. 

You may in some circumstances have the option of not identifying yourself or using a pseudonym when you deal with us. However, if you choose not to provide the information we need to fulfill your request for a specific product or service or to participate in standards development activities we may not be able to provide you with the requested product or service or we may not be able to allow you to participate in our activities.

Sometimes our activities require us to collect sensitive information. For more details, see the section ‘Sensitive information is subject to greater restrictions’, below. 

Astakos Fish Market does not collect billing information such as payment card details. Third-party Payment Gateway providers are used for online payment card transactions made via Astakos Fish Market Store and for payment of invoices online or by phone. 

When purchasing a product or service from the Astakos Fish Market Store or paying a Astakos Fish Market issued invoice online or by phone: 

1. Customers will be directed to a payment gateway provider. 

2. Payment card details are submitted to the payment gateway provider and cannot be viewed by Astakos Fish Market. 

3. Astakos Fish Market will receive certain information about Customers from the payment gateway provider (including payment card details in a masked format and the Customer’s name and IP address) to enable Astakos Fish Market to provide products and services ordered by Customers. 

Cookies, Analytics and Advertising

Astakos Fish Market uses cookies and device identifiers to identify visitors to the Website and Store, to improve our services, products and applications, to gather statistical and demographic information, store user preferences, activity, and session information, to improve security, enhance website and application functionality and show Astakos Fish Market’s ads across the internet and devices.

Astakos Fish Market also uses web analytics and session recording technology provided by third party service providers such as Google Analytics and Hotjar. These services use cookies to assist us in understanding how visitors access and utilise our Website, Store and applications. 

A 'cookie' is a small file which contains a piece of text identifying your browser to our site. You can opt-out of Astakos Fish Market’s use of cookies in your browser at any time by setting your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Website or Store may then be inaccessible or not function properly. 

In addition, Astakos Fish Market uses the Google AMP Client ID API to consolidate information on each unique visitor to their many interactions with our Website and Store. This consolidated information provides a more accurate picture of visitor journeys and use of our Website and Store. The Google AMP Client ID API assigns a unique randomly generated identifier to each visitor and uses this identifier to link all activity associated with that particular visitor. 

You can find out more information on how Google uses data when you use Astakos Fish Market’s sites or apps at www.google.com/policies/privacy/partners. 

The unique device identifiers, web and mobile analytics data and cookies do not to collect or contain personally identifiable information such as your name, email address or phone number. However, we may collect information about the devices you use, including, hardware model, operating system, version and internet protocol (IP) address. In some circumstances an IP address could be linked to an individual. Your IP addresses, device identifiers and cookies may be collected or accessed by our third-party service providers. You can manage how your browser and mobile device use data by adjusting your privacy and security settings in your browser and mobile device.

Advertising

Astakos Fish Market uses third party service providers to run advertising campaigns. This technology uses cookies and/or device identifiers to:

1. track the performance of ads based on visitors’ interaction with Astakos Fish Market’s ads; and 

2. show Astakos Fish Market’s ads across sites, applications and devices based on visitors past visits and behaviour on our Website and Store (including but not limited to the use of retargeting, contact targeting and lead generation forms). When you visit Astakos Fish Market’s Website or Store, you may receive future Astakos Fish Market’s ads on other sites and applications.

Your personal information is not shared with Astakos Fish Market, only aggregated reports about the website and application audience (including non-identifying demographic information) and ad performance (which does not identify you personally) is received by Astakos Fish Market. You can opt-out of Astakos Fish Market’s advertising to you by setting your browser to refuse all or some browser cookies, by adjusting your mobile device settings or by contacting our Privacy Officer.

How might Astakos Fish Market use and disclose your personal information?

Astakos Fish Market may use and disclose your personal information for the purposes described in this Privacy Policy, or for related purposes which would reasonably be expected by you, or for purposes to which you have consented, and in other circumstances authorised by the Privacy Act or otherwise required or authorised by law. Generally, Astakos Fish Market may use and disclose your personal information for a range of purposes, including to:

● provide you and any of your Authorised User(s) with our products or services that you have requested (including watermarking the publications that you have purchased with your name and details for licensing purposes); 

● respond to your queries or feedback or provide customer service support; 

● analyse and improve all aspects of our business including, but not limited to, our products services and applications, our standards development processes, our Store, our business systems, processes, outcomes, communication, website, engagement, advertising and performance; 

● authenticate users to enable access to Astakos Fish Market’s systems; 

● facilitate your participation in forums, social events and educational events 

● facilitate participation in our governance forums and activities; and 

● consider employment or other engagement applications. Your personal information may also be used so we can: 

● provide you with any communications or publications in which we think you might be interested; and 

● let you know about developments in our procedures, products, services, activities and programs that might be useful to you, by way of direct mail or telemarketing and (where you have opted in) by email, SMS or MMS. Recipients who no longer wish to receive such communications can request to be removed from the distribution list by following the unsubscribe instructions in the relevant email, SMS or MMS 

Privacy Policy Complaints and Enquiries 

If you have any queries or complaints about our Privacy Policy please contact us at: 

ASTAKOS FISH MARKET 

SHOP 1012, 20 SMIDMORE ST, 

MARRICKVILLE METRO 2204 

PH: 02 8964 8124